Refund policy

Refund Policy

Last Updated: [11.04.2025]

1. Scope

This Refund Policy applies to all digital products sold on this website by Xerlost (Globalyn Digital LLC) , including but not limited to:

  • E-books (instant digital delivery)

By completing a purchase, you acknowledge and agree to the terms outlined below.


2. Delivery Timelines

  • E-Books: Delivered instantly and made available for download immediately upon successful payment.

Once the digital product is delivered, the customer is considered to have full access to the product.


3. Refunds for Digital Products

Due to the nature of digital goods, all sales are final, except under the limited circumstances described below.

A refund or replacement may be issued only if one of the following applies:

a. Defective File or Download Failure

If you are unable to download or open your e-book due to a technical issue, you must contact us within 14 days of purchase.
If the issue is verified and cannot be resolved, a full refund will be issued.

b. Misdescription

If the product you receive materially differs from the description on our website, you may request a replacement or a full refund within 14 days of purchase.
We may request proof or clarification to verify the discrepancy.

To submit a request, email us at: [Xerlostt@gmail.com]
Include:

  • Order number

  • Product title

  • Description of the issue


4. General Exclusions

Refunds will not be issued for the following:

  • Change of mind after purchase or after download

  • Failure to read the product description prior to purchase

  • Dissatisfaction with content due to personal preference

  • Inability to access product due to customer-side issues (device, storage, software, etc.)

  • Any request submitted after the 14-day refund window


5. Contact & Escalation

For refund requests, technical support, or product-related inquiries, contact:

Xerlost (Globalyn Digital LLC)
Email: [Xerlostt@gmail.com]

Our goal is to respond to all inquiries within 1 business day.


6. Policy Changes

Xerlost (Globalyn Digital LLC) reserves the right to modify this Refund Policy at any time without prior notice.
The ā€œLast Updatedā€ date above reflects the date of the most recent revision.

Continued use of our website or purchase of products after any policy changes constitutes acceptance of the revised terms.